These terms explain what the £20 assessment call-out covers.
1. What the £20 fee covers
The £20 fee covers travel to an agreed Birmingham-area property and one on-site assessment of the job described in the booking. It does not include repair labour, materials, replacement parts or specialist work. Any further work will be discussed and quoted separately.
2. Preferred dates are not confirmed appointments
The dates and time windows submitted online are preferences. Mo will contact the customer after payment to agree a final appointment. The customer should not treat a preferred date as confirmed until Mo has expressly confirmed it.
3. Service area and suitability
A booking may be declined if the property is outside the service area, the job is outside ordinary handyman scope, or the work requires a registered or appropriately qualified specialist. Where no suitable appointment or service can be agreed, the call-out fee should be refunded.
4. Cancellation and rescheduling
Customers should give at least 24 hours' notice to cancel or request a change. One reasonable reschedule may be offered without another call-out charge. Late cancellation, non-attendance or failure to provide access may result in some or all of the call-out fee being retained, subject to applicable consumer law and the circumstances.
5. Access and safety
The customer must provide safe and reasonable access to the property and the area to be assessed. Mo may leave or decline to proceed if conditions are unsafe, abusive or materially different from the information supplied.
6. Further work
No repair or improvement work is automatically authorised by paying the assessment fee. The scope, price, materials and timing for any further work must be agreed separately.
7. Payment
Online payments are processed by Stripe. The website does not receive or store full card details.
8. Contact
For questions about a booking, call 07886 055 143 or contact Mo through the WhatsApp quote page.